The Water Department is where you pay your utility bill, miscellaneous bill, business
license bill, assessment statements, parking tickets, and other assessed fees.
The Water Department is located in the City Hall Addition, past the Information Desk
and to the right, around the corner. You do not need to sign in if you are
going to the Water Department.
Hours: 8am - 5pm
Phone: (919) 580-4340
Fax: (919) 580-4205
How do I establish a new residential water service account?
accounts are established in person at the Revenue Division, 200 North Center
Street, City Hall Addition. You will need a driver's license or other picture
identification and printed proof of a social security number. We also require a
copy of a lease agreement or a current rent receipt with your name and address.
You will be required to pay a $100.00 deposit at the time of application. When
your application has been processed, your water account will be activated by the
next business day. If you have an outstanding water bill, you must pay this and
How do I establish a new business water service account?
New business accounts begin by visiting our Inspections Division at 200 North
Center Street, City Hall Addition. Businesses must receive a certificate of
occupancy from the Inspections Division prior to applying for water service and
a business license. Deposits begin at $100.00 and are dependent on the prior
consumption at the given location. Federal identification numbers, local
telephone numbers and correct billing addresses are required.
Where and how do I pay my water bill?
You may mail your check and payment stub to PO Box
1324, Charlotte, NC
28201-1324 or you may pay in person at the Revenue Division, located at 200 North
Center Street, City Hall Addition. A drop box is located outside the front door
of the City Hall Annex for your convenience. The City also offers the added convenience
of bank drafting. Please call 919-580-4340 for information regarding bank draft
signup. The City accepts credit and debit cards in person or online.
Mastercard, Visa and Discover are accepted.
How do I transfer or terminate my water service account?
To transfer your service from one location to another, you must apply in person
to the Revenue Division at 200 North Center Street, City Hall Addition. A $10.00
transfer fee and a possible deposit update must be paid prior to the account transfer.
Account terminations may be handled by telephone by calling 919-580-4340. You must
show your new lease and a picture ID to transfer service. You may have up
to 2 weeks to move in and out of each location.
What are possible causes of a high water bill?
Dripping or leaking faucets inside or outside of the residence may cause a high
reading. Long running toilets will also cause water consumption to increase. Broken
or burst water lines will increase water consumption. If there is no indication
of these situations please call 919-580-4340 to request a re-read of your water